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Overview

If you use Branch for mobile app installs and engagement, Rockerbox can take in data from Branch to identify cross-device users. When Branch identifies a match between two devices, Rockerbox can use that information to tie together the user’s journey across those devices.
Rockerbox can only support instances where Branch guarantees 100% match accuracy. See Branch’s matching documentation for details.
In order to tie on-site visitors to in-app actions, you need Branch and Rockerbox connected in both places: your website and your app.

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Setup Process

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1. Install Branch Web SDK

You must have the Branch Web SDK installed on all pages of your website. The Rockerbox pixel will automatically detect the Branch Web SDK and pull in any identifiers for your account.

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2. Configure Branch Webhooks

In your Branch dashboard, navigate to Data Import & Export > Data Feeds > Webhooks > Add New Webhook. Using your webhook endpoint, configure a POST to be sent for each of the following Branch events:
  • INSTALL
  • REINSTALL
  • RB_IDENTIFY
Webhook URL format:
Each event should use the same Rockerbox URL. You will need to create a separate webhook for each event (3 total). If you have additional events you are tracking with Branch (e.g. COMPLETE_REGISTRATION), you can create additional webhooks to send them to Rockerbox.

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3. Contact Rockerbox

Contact support@rockerbox.com to confirm the integration is active and data is flowing.

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Verification

After setup:
  1. Confirm webhook events are being sent to Rockerbox
  2. Verify cross-device matching is working in your Rockerbox dashboard
  3. Contact support@rockerbox.com for QA assistance