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Overview

Rockerbox can track inbound and outbound call center data, enabling you to quantify the impact of your call center in driving conversions. If you do not use a call center vendor that Rockerbox has an existing integration with (see CallRail or Invoca), you can provide call center data through a batch file.

Batch File Requirements

File Details

Sending Files to Rockerbox

You can send your call center files to Rockerbox through SFTP, S3, or email. Contact support@rockerbox.com for endpoint details.

Verification

After setup:
  1. Confirm call data is flowing into Rockerbox
  2. Verify phone call conversions appear in your reporting
  3. Contact support@rockerbox.com for QA assistance